Get help

Start here

The help page covers every command, how points and allowances work, and the admin panel. In Slack, send Pointd Pal help for the commands in your workspace's wording.

Email us

Write to support@pointdpal.com. We answer within 2 business days. To help us help you, include:

• your Slack workspace's name or URL;
• what you were trying to do, and what happened instead;
• when it happened, and a screenshot if you can.

Please don't send passwords, tokens or other secrets.

Your data

• Members can send Pointd Pal export me for a copy of their data, erase me to delete it, or opt out to stop taking part.
• Admins can export recognitions and people from the admin panel's Exports page, export or erase one person from the People page, and delete all of the workspace's data from the Data page.
• For anything else about personal data, email privacy@pointdpal.com. Our privacy policy has the details.

Billing

Admins can change the payment method, see invoices or cancel from the Billing page in the admin panel. For anything else about billing, email support@pointdpal.com.

Security

To report a vulnerability, see our security page or email security@pointdpal.com.